Shipping policy

This shipping policy explains the delivery terms that apply to orders placed on www.c-creation.fr.

Delivery methods

Depending on your address and the size of the items, several delivery methods may be offered at checkout:

• Home delivery by DPD Predict or by a carrier suited to bulky parcels;
• DPD Pickup point delivery, when the destination country, product and DPD network coverage allow it.

The available methods, their charges and any free-delivery conditions are shown before the order is confirmed.

Before ordering, you can check nearby Pickup points on the official DPD map:

View Pickup points map

Some bulky products are not eligible for Pickup point delivery. In that case, only home delivery is offered at checkout.

1. Delivery zones

BOUDET S.A.S. ships orders placed on the Site to mainland France and to the mainland European Union countries listed below.

Mainland France

Delivery is available in mainland France, excluding French overseas departments, territories and regions.

Europe Zone 1

Germany, Austria, Belgium, Spain (mainland only), Italy (mainland only), Luxembourg, Netherlands, Poland, Portugal (mainland only), Czech Republic.

Europe Zone 2

Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden.

Destinations not served

The Site www.c-creation.fr does not deliver to the following destinations:

• French overseas departments, territories and regions (Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, Saint Martin, Saint Barthelemy, Saint Pierre and Miquelon, New Caledonia, French Polynesia, Wallis and Futuna);
• Spanish islands: Balearic Islands, Canary Islands, Ceuta and Melilla;
• Italian islands: Sicily, Sardinia and minor islands;
• Portuguese islands: Azores and Madeira;
• Malta and Cyprus: quote only;
• United Kingdom, Switzerland, Norway, Iceland and any other country outside the European Union.

For any specific request to a destination not served, please contact our sales team via our contact page.

2. Preparation and delivery times

Products in stock are prepared within 2 to 3 business days after payment has been received and validated. Orders placed during the weekend or on a public holiday are processed from the next business day.

Transit times then vary according to the destination zone:

• Mainland France: 1 to 2 business days after dispatch;
• Europe Zone 1: 2 to 4 business days after dispatch;
• Europe Zone 2: 3 to 7 business days after dispatch.

If a product is temporarily unavailable, BOUDET S.A.S. informs the Customer by email and offers either a waiting period or a full refund for the product concerned.

In accordance with Article L216-1 of the French Consumer Code and equivalent European Union law, the maximum delivery time is 30 calendar days from payment validation. Beyond this period, the Customer may cancel the contract and receive a full refund.

3. Carriers

Deliveries are mainly handled by DPD, either to a home address or to a Pickup point depending on the country, parcel size and service availability.

BOUDET S.A.S. reserves the right to change carrier depending on parcel volume, weight or destination, without affecting the rate shown to the Customer at checkout.

A tracking number is sent to the Customer by email as soon as the parcel is dispatched.

4. Delivery fees — Mainland France

Delivery method	Rate	Free delivery
DPD Pickup point, where available (pickup point selected after payment)	€6.90 incl. VAT	From €59 incl. VAT
DPD Predict home delivery	€8.90 incl. VAT	From €59 incl. VAT

5. Delivery fees — Europe Zone 1

Countries concerned: Germany, Austria, Belgium, Spain (mainland), Italy (mainland), Luxembourg, Netherlands, Poland, Portugal (mainland), Czech Republic.

Delivery method	Rate	Free delivery
DPD Pickup point, where available (pickup point selected after payment)	€6.90 incl. VAT	From €59 incl. VAT
Home delivery	€9.90 incl. VAT	From €59 incl. VAT

6. Delivery fees — Europe Zone 2

Countries concerned: Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden.

Delivery method	Rate	Free delivery
DPD Pickup point, where available (pickup point selected after payment)	€9.90 incl. VAT	From €99 incl. VAT
Home delivery	€12.90 incl. VAT	From €99 incl. VAT

Pickup point availability depends on the areas covered by DPD and its partners. If Pickup point delivery is not available, only home delivery is offered to the Customer.

7. VAT and invoicing

Prices displayed when ordering on www.c-creation.fr are expressed including all taxes (incl. VAT) and include the VAT applicable to the destination country, in accordance with the European One-Stop Shop rules (OSS scheme), for private Customers.

For professional Customers with a validated account on the Site and an intra-Community VAT number verified through VIES, intra-Community deliveries may be exempt from French VAT under Article 262 ter-I of the French General Tax Code (reverse charge mechanism). VAT is then due by the Buyer in their country of establishment according to the applicable rules and rates. For detailed terms, please refer to our General Terms and Conditions of Sale for Professionals.

BOUDET S.A.S. is registered under the OSS scheme with the French intra-Community VAT number FR 77 379 128 143. The final invoice is issued by our management system and sent to you by email after dispatch.

8. Specific terms for professional customers

Specifiers (interior architects, decorators, electricians) and Establishments (hotels, restaurants, cafes, holiday rentals, Airbnb, offices) with a professional account validated by BOUDET S.A.S. benefit from:

• automatic discounts on products according to the tiers defined in our Professional Terms and Conditions;
• the same shipping fee grids as private Customers;
• exemption from French VAT under the reverse charge mechanism for eligible intra-Community deliveries, subject to validation of the intra-Community VAT number.

To create a professional account, please visit our Specifiers or Establishments pages.

Professional retailers in France

Professional retailers located in mainland France with a validated account on the Site benefit from specific shipping terms.

• The retailer free shipping threshold is reached from €350 excl. VAT of purchases.
• Below this threshold, shipping fees are €20 excl. VAT.
• Orders are shipped by DPD Classic or by another carrier depending on volume, weight or the need for pallet delivery.

These specific terms apply only to validated Retailer France accounts. Other professional accounts remain subject to the conditions shown at checkout.

Professional retailers can also place orders through our B2B partner platforms:

• Faire;
• Ankorstore.

On Faire and Ankorstore, shipping and invoicing terms depend on the platform concerned.

9. Order tracking and checks on delivery

As soon as your parcel is dispatched, you receive an email containing the tracking number. You can follow the shipment in real time on the carrier's website.

Upon delivery:

• Check the external condition of the packaging in the presence of the driver;
• Open the parcel and check the contents as soon as possible;
• If the parcel is damaged, missing or if a product is damaged, make precise and detailed reservations on the carrier's delivery note and inform our customer service by email at contact@c-creation.fr within 3 business days, with photos attached.

Generic wording such as "subject to unpacking" is not enforceable against the carrier: reservations must precisely describe the damage observed.

10. One-for-one take-back of used electrical equipment

In accordance with European Directive 2012/19/EU on waste electrical and electronic equipment (WEEE), BOUDET S.A.S. contributes to the collection and recycling of used electrical lighting products.

In the European Union, used equipment must be dropped off at approved collection points in your country of residence. Local distributors, recycling centres and national eco-organisations offer free collection services for electrical and electronic equipment.

For any question about recycling your old C-Creation light fixture, please contact our customer service at contact@c-creation.fr.

11. Special cases

Unavailable or out-of-stock products

If a product becomes unavailable after your order has been validated, BOUDET S.A.S. contacts you as soon as possible to offer either a waiting period or a full refund for the product concerned.

Absence during home delivery

If you are absent during a home delivery, the carrier leaves a delivery notice. The Customer has a period that varies depending on the carrier to collect the parcel from a Pickup point or request a new delivery attempt. After this period, the parcel is returned to BOUDET S.A.S. and any reshipping costs are borne by the Customer.

Order to a destination not served

Orders placed to an address outside the served zones will be cancelled and fully refunded within 14 days. For these destinations, please contact us beforehand via our contact page.

Force majeure

BOUDET S.A.S. cannot be held liable for a delivery delay caused by force majeure (bad weather, strikes, network disruption, health events, etc.) within the meaning of Article 1218 of the French Civil Code and equivalent European law.

12. Frequently asked questions

How do I choose my DPD Pickup point?
At checkout, select DPD Pickup point delivery if this method is offered. Once payment is complete, stay on the confirmation page: the DPD map appears automatically. Select your Pickup point and confirm your choice. If you leave the page before confirming, the nearest available Pickup point to your address will be selected automatically. You can also check the Pickup point map before ordering.

Why is Pickup point delivery not always offered?
Pickup point delivery depends on the country, DPD network coverage and product size. Some bulky products are delivered only to a home address.

Can I change the delivery address after validation?
Yes, provided you contact us before the parcel is dispatched. After that, any change depends on the carrier.

What should I do if my parcel does not arrive?
Contact us at contact@c-creation.fr with your order number. We will open an investigation with the carrier.

Do you deliver to the Canary Islands, Balearic Islands or Sicily?
No. European islands (Canary Islands, Balearic Islands, Ceuta, Melilla, Sicily, Sardinia, Azores, Madeira) are not served. For these destinations, please contact us via our contact page.

Do you deliver to Switzerland, the United Kingdom or Norway?
Not on this site. For destinations outside the EU, please contact us via our contact page.

Last updated: August 2026