Frequently asked questions

The installation of a designer ceiling light can vary depending on the model. It is recommended to call upon a professional for a safe and optimal installation, but you can install it yourself with a few tools. Each of our ceiling light models is sold with its instruction manual.

We are also at your disposal if you have any questions regarding the installation of your product.

Yes, pendant lights can be used with low ceilings, but it is essential to choose a model with an adjustable height to prevent it from hanging too low.

The ideal height depends on the size of the room and the intended use. Generally, the recommended height is approximately 2.10 meters from the floor for a pendant light above a dining table.

For certification reasons, we do not make bespoke changes to the electrical parts of our lights.

Our products are approved and certified as compliant with CE standards in their original configuration. We therefore cannot make technical changes to the product (changing the cable or lampholder) without invalidating this certification and the product warranty.

However, your project is still possible!

The vast majority of our shades are designed to fit standard lampholders (E14/E27). If you have specific requirements, we recommend choosing the C-Création shade you like, buying a suitable electrical kit from a specialist, then assembling the two.

We remain available for any questions.

Our indoor wooden table lamps are designed for indoor use only as they are not built to withstand weather conditions.

Yes, pendant lights are perfect for a bedroom, providing a soft and relaxing light to create a soothing atmosphere.

Yes, designer ceiling lights are an excellent option for low ceilings, as they do not clutter the space and create a sense of openness in the room.

Table lamps are ideal for providing accent lighting, but they are generally not sufficient to light an entire room. It is best to use them in addition to other light sources to achieve balanced lighting.

To maintain a wooden table lamp, wipe it regularly with a soft, dry cloth to remove dust.

Yes, there are large designer ceiling lights specially designed to illuminate large rooms with style and elegance. Opt for ceiling lights with 4 lights, for example, or our LED rings featuring adjustable cables up to 2.5 metres.

Yes, most wooden table lamps are treated to improve their moisture resistance.

Yes, our designer ceiling lights are compatible with low-energy LED bulbs, making them an eco-friendly and economical choice.

Since the switch to Linky smart meters, the electronic control boxes of our touch lamps work only with dimmable LED bulbs (dimmer compatible).

We strongly recommend using our dimmable bulbs for the proper functioning of our touch-sensitive lamps. Tested and certified, we guarantee their compatibility with the touch system, unlike other bulb models, even dimmable ones, which may malfunction.

These are included with any purchase of a touch lamp on our website, and are available for individual sale or in our repair packs.

Yes, most wooden table lamps are compatible with different types of bulbs, such as LED bulbs (which we recommend) or incandescent bulbs. We invite you to check the dimensions of the lamp and the bulb, or to choose the bulb that we recommend.

Since the rollout of the Linky meter, many customers have noticed that their touch lamp turns on by itself, changes intensity without being touched, or stops responding normally. This malfunction is linked to an incompatibility between the electronic touch box and the electrical signal emitted by Linky.

The solution is simple: replace the electronic box and/or the bulb with certified Linky-compatible components. C-Création offers repair kits adapted to each BOUDET touch lamp model.

How to find your repair kit?

Answer 4 quick questions (number of bulbs, type of base, box position, workshop or self-repair) to identify the kit suited to your light fixture.

Find my repair kit →

Are the compatible bulbs included?

Yes. Our kits systematically include dimmable LED bulbs certified compatible with the Boudet touch system. Using other bulbs, even those labeled "dimmable", can cause malfunctions.

For any questions, our customer service is available at 02 96 83 92 89 from Monday to Friday.

Since the switch to Linky smart meters, the electronic control boxes of our touch lamps work only with dimmable LED bulbs (dimmer compatible).

We strongly recommend using our dimmable bulbs for the proper functioning of our touch-sensitive lamps. Tested and certified, we guarantee their compatibility with the touch system, unlike other bulb models, even dimmable ones, which may malfunction.

These are included with any purchase of a touch lamp on our website, and are available for individual sale or in our repair packs.

Yes, touch lamps are safe and easy to use, making them an ideal choice for children's bedrooms.

Yes, touch lamps are generally energy-efficient because they use low-energy LED bulbs.

Touch lamps are equipped with a contact sensor in their base or stand. When you touch this area, the lamp reacts by turning on with a low light intensity.

A second touch triggers a medium intensity, a third touch triggers a high intensity.

Finally, a fourth touch turns the lamp off.

See all our touch lamps →

Simply go to the after-sales service page and answer the 4 questions to find the kit suited for repairing your BOUDET SERIE SE27 touch lamp.

If you are browsing on mobile, you will need to click on the "Filter" button to show the questions

Find the right kit →

No. For any order delivered in mainland France or another European Union country, you will not be charged customs duties or import fees.

All our lighting products are stored and shipped from our warehouse in Brittany, France. Your parcel is therefore dispatched from within the European Union and does not go through customs when delivered within the EU.

The amount shown when you place your order includes the applicable VAT and any delivery charges. Our carrier DPD will not request any additional payment when your parcel is delivered.

Deliveries outside the European Union and to overseas territories

For deliveries outside the European Union or to certain overseas territories, local taxes or import duties may apply depending on the destination. Please contact our customer service team before ordering.

For Orders in Mainland France and Europe Zone 1

Europe Zone 1 covers Germany, Austria, Belgium, mainland Spain, mainland Italy, Luxembourg, the Netherlands, Poland, mainland Portugal and the Czech Republic.

You have 14 calendar days from delivery to tell us that you wish to return, free of charge, any item that does not suit you.

All returns must first be reported to C-Création customer service so that you can receive a prepaid returns label:

1. Contact us by email at contact@c-creation.fr or by telephone on 02 96 83 92 89 (Monday to Friday, 8am to 5pm).
2. We send you a returns label for drop-off at a parcel shop.
3. Return the product in its original condition with all accessories.
4. Once received and checked, you will be refunded.

For Orders in Europe Zone 2

Europe Zone 2 covers Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Romania, Slovakia, Slovenia and Sweden.

The returns process is the same. A flat contribution of €6.90 including VAT is deducted from the refund, regardless of the number of parcels in the order. Contact customer service by email at contact@c-creation.fr or on 02 96 83 92 89 to start your return.

Full terms are set out in our returns policy.

When placing your order, please take several points into account:

• The preparation and shipping time for orders is 1 to 3 business days (Monday to Friday inclusive).
• Once shipped, our carrier DPD will generally deliver your parcel within 24/48h depending on your delivery location.
• During holiday periods, preparation and shipping times are extended and indicated on the home page.

If you have not received any communication after 5 business days, please check your spam folder, then contact us.

Sometimes our confirmation emails are redirected to spam or blocked by certain email providers, particularly for addresses ending in @orange.fr or @live.fr.

If you cannot find this message, please do not hesitate to contact our customer service by email or phone; we will be happy to check that your order has been successfully recorded.

Rest assured: if your payment has been confirmed, your order has been processed and will be shipped within 3 working days.

The promotional codes and offers we provide are subject to specific general terms and conditions. Details of these conditions are available on our Current Promotions page.

Some codes or offers require a minimum purchase amount or a minimum number of items, for example.

If you return an item after using such a code and your order no longer meets the required conditions, the refund amount will be adjusted accordingly.

If you received a gift as a result of an order meeting a minimum purchase requirement, but you wish to return one or more products and the final amount no longer meets the minimum requirement, you must either return the gift with the order or, if you wish to keep it, the retail price will be deducted from your refund.

Feel free to contact us if you have any questions about our discounts.

For any invoice request, please send your inquiry to contact@c-creation.fr, specifying your 9-letter order number.

Thank you for your understanding.

Non. Nous ne pratiquons pas le dropshipping : nous n'expédions pas directement chez vos clients et nous n'envoyons pas de colis en emballage neutre.

Nous travaillons uniquement avec des revendeurs qui achètent nos luminaires sur stock et les expédient eux-mêmes à leurs clients. Les boutiques en ligne sont les bienvenues dans ces conditions.

Pour commander, passez par Ankorstore ou Faire (minimum de commande 150 € HT, paiement jusqu'à 60 jours), ou demandez un accès revendeur direct sur notre site si votre activité est située en France métropolitaine.

Commander sur Ankorstore →
Commander sur Faire →
Accès revendeur direct (France) →

Independent retailers (concept stores, home decoration shops, e-commerce) order exclusively through our B2B partner platforms. We do not process retailer orders directly on this website.

Our B2B Ordering Platforms

Faire - our main platform for independent shops:
Order on Faire →

Ankorstore - alternative platform:
Order on Ankorstore →

Are You a DIY Retailer or a Major Chain?

DIY retailers (Leroy Merlin, Castorama, etc.) and major accounts are handled directly by our sales team. Contact Us →

Do You Not Yet Have a Retailer Account?

Registration on Faire and Ankorstore is free. You will have access to our full catalogue, wholesale prices and delivery terms for professionals.

C-Création offers an automatic discount program dedicated to specifiers: interior designers, decorators, electricians, project managers, and any professional required to specify or install our light fixtures.

How does it work?

Once your pro account is validated, discounts are applied automatically to every order placed on our site, directly on the prices displayed (incl. VAT). No promo code, no steps needed for each purchase.

Who is eligible?

• Interior designers
• Decorators and designers
• Electricians and installers
• Project managers

How to create your pro account?

Creation takes 5 minutes, validation takes 48 business hours. You will need your SIRET number.

Discover the terms and create my pro account →

Sometimes our confirmation emails are redirected to spam or blocked by certain email providers, particularly for addresses ending in @orange.fr or @live.fr.

If you cannot find this message, please do not hesitate to contact our customer service by email or phone; we will be happy to check that your order has been successfully recorded.

Rest assured: if your payment has been confirmed, your order has been processed and will be shipped within 3 working days.