FAQ

Proposez-vous le dropshipping ou l'expédition directe à mes clients ?

Non. Nous ne pratiquons pas le dropshipping : nous n'expédions pas directement chez vos clients et nous n'envoyons pas de colis en emballage neutre. Nous travaillons uniquement avec des revendeurs ...

Will I have to pay customs duties on my order?

No. For any order delivered in mainland France or another European Union country, you will not be charged customs duties or import fees.All our lighting products are stored and shipped from our war...

I Am an Independent Retailer - How Can I Order from C-Création?

Independent retailers (concept stores, home decoration shops, e-commerce) order exclusively through our B2B partner platforms. We do not process retailer orders directly on this website. Our B2B Or...

My touch lamp turns on by itself or no longer works. What should I do?

Since the rollout of the Linky meter, many customers have noticed that their touch lamp turns on by itself, changes intensity without being touched, or stops responding normally. This malfunction i...

I Am an Architect, Decorator or Electrician - How Can I Access Trade Terms?

C-Création offers an automatic discount program dedicated to specifiers: interior designers, decorators, electricians, project managers, and any professional required to specify or install our ligh...

Can I customize the cable length or the electrical system?

For certification reasons, we do not make bespoke changes to the electrical parts of our lights.Our products are approved and certified as compliant with CE standards in their original configuratio...

I haven't received my order confirmation email. What should I do?

Sometimes our confirmation emails are redirected to spam or blocked by certain email providers, particularly for addresses ending in @orange.fr or @live.fr.If you cannot find this message, please d...

How to return items?

For Orders in Mainland France and Europe Zone 1 Europe Zone 1 covers Germany, Austria, Belgium, mainland Spain, mainland Italy, Luxembourg, the Netherlands, Poland, mainland Portugal and the Czech ...

When will my order be delivered?

When placing your order, please take several points into account: The preparation and shipping time for orders is 1 to 3 business days (Monday to Friday inclusive). Once shipped, our carrier DPD w...

If I use a discount code with conditions, how does the refund work?

The promotional codes and offers we provide are subject to specific general terms and conditions. Details of these conditions are available on our Current Promotions page. Some codes or offers requ...